Refund policy

Last updated: September 28, 2026

Our promise
We want you to love what you get from Heart & Mane. If something isn't right, we'll make it right.

30-day returns
Most items can be returned within 30 days of delivery. To be eligible, items must be unused, unworn, unwashed, in their original condition and packaging, with tags attached, and with proof of purchase.

Heart & Mane Originals (made to order)
Our original lion and heart apparel, mugs, hats and totes are printed on demand just for you, so they are final sale and can't be returned for a change of mind or wrong size. Please check the size notes on each product page — several of our hoodies run small and we recommend ordering one size up. If an Original arrives damaged, defective or misprinted, contact us within 30 days of delivery with a photo and we'll send a free replacement or a full refund.

Items that can't be returned
- Made-to-order Heart & Mane Originals (except for defects)
- Opened beauty, personal care, skincare and wellness products
- Food, beverages, tea and supplements
- Candles and fragrances that have been used
- Intimates, swimwear and socks
- Gift cards and final-sale or clearance items

How to start a return
Email us at hello@heartmane.com with your order number and the item(s) you'd like to return. Please don't send items back without contacting us first — many of our products ship from different partner warehouses, and we'll give you the correct return address and instructions. Items sent back without a return authorization can't be accepted.

Return shipping
Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect, in which case we cover it.

Damaged, defective or wrong items
Please inspect your order on arrival. If anything is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos so we can make it right quickly.

Exchanges
The fastest way to get a different size or color is to return the eligible item and place a new order.

Refunds
Once your return is received and inspected, we'll email you. Approved refunds go back to your original payment method within 5–10 business days; your bank may take additional time to post it. Original shipping charges are non-refundable unless the return is due to our error.

Questions
Email hello@heartmane.com.